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Shipping Information
Current shipping times for domestic and international shipping services are as follows.
27 November 2024: Due to ongoing union strike action, Canada Post has advised all countries to temporarily stop sending all items to Canada.
As a result, all services to and from Canada are temporarily suspended as of 27 November 2024, excluding International Courier.
International items that have already been sent to Canada between 4-26 November will be held securely by Canada Post, however tracking information from Canada Post may not be available at this time.
Once services resume, items will be processed and delivered by Canada Post as quickly as possible. However, customers should expect delays as Canada Post works to manage the volume and stabilise operations.
IMPORTANT: DHL EXPRESS International SERVICE is still available for shipping to Canadian customers at $AUD50
Australian Domestic Standard Parcels: 7 to 14 business days.
Australian Express: 3 to 6 business days.
Standard International and Express International: 7 to 14 business days, worldwide.
DHL Express International: 4 to 8 business days, worldwide.
PLEASE NOTE: These time frames are an estimate only. Delivery times will depend on the postal services worldwide and how busy they are the time of processing and delivery.
TRACKING NUMBERS: Your order will have a tracking number. This tracking number can be used on the Australia Post website and on your national mail carrier website.
If you have any concerns with the tracking on your parcel, please contact your national mail carrier with your tracking number for further assistance.
Once an order has been dispatched and collected by Australia Post or DHL, Pets-Megastore no longer has any control over the handling and delivery times of the parcel.
Delivery times do not include sorting and processing of parcels.
How much is shipping?
United States of America:
Standard: $15.50AU (7-14 business days) for your parcel to arrive by Air Mail & delivered by the USPS.
Express: $42.09AU (4-8 buisness days) for your parcel to arrive by Air Mail and delivered by USPS.
DHL Express: $42.00AU (4-8 business days) for your parcel to arrive by Air Mail & delivered by DHL.
Canada:
Standard: $15.50AU (7-14 business days) for your parcel to arrive by Air Mail & delivered by Canada Post.
Express: $42.09AU (4-8 business days) for your parcel to arrive by Air Mail & delivered by Canada Post.
DHL Express: $42.00AU (4-8 business days) for your parcel to arrive by Air Mail & delivered by DHL.
Rest Of World:
International Express $42.09AU (4-8 business days)
Standard Post $15.50AU (7-14 business days)
DHL $42.00AU (4-8 business days)
(Note: Customers of EU member States, VAT is now payable by you at customs and may cause additional delivery delays)
If you live in a capital city within Australia:
Flat Rate: $6.95AU (7-14 business days).
Express Post: $10.85AU (3-6 business days) depending on location.
**Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Pets-Megastore. Please check with your local authorities prior to purchase.**
Shipping Update – Attention Customers of EU member states.
Please be advised that from 1 July 2021, the EU have introduced reforms to the value-added tax (VAT) These changes include the removal of the €22 VAT-free threshold. All items from €0-150 will have VAT, customs clearance fees applied. Orders over €150 VAT and Fees remain the same upon customs clearance. These additional fees and VAT will be payable by the customer/receiver before your parcel can be cleared from customs. You will be notified by your local customs that you have an International parcel awaiting clearance. Goods cannot be sent direct to customers until the VAT has been collected. This may add delivery delays due to customs processing.
Please be advised that this is not an extra charge from Pets Megastore and that the VAT payable is the responsibility of the customer/receiver upon your parcel being cleared from customs. In the event of any parcels being returned to Pets Megastore due to non payment of VAT a refund will be applied upon receipt for the product only, shipping costs are not refundable.
If you have any questions or require further information please feel free to contact us at help@pets-megastore.com.au.
All orders are shipped with tracking numbers and these are emailed to you once the order has been updated as shipped.
You can use your tracking number to view the status of your parcel on www.auspost.com.au
For parcels shipping to USA you can also use your tracking number on www.usps.com
For parcels shipping into UK you can use your tracking number on www.royalmail.com
For parcels shipping into Canada you can use tracking number on www.canadapost.com
For parcels using DHL Express you can use tracking number on www.dhl.com/au-en/home/tracking.html
Please find below some helpful links in regard to delivery/status or assistance from your national mail carrier.
USPS: https://www.usps.com/help/contact-us.htm
Canada Post:https://www.canadapost.ca/web/en/pages/support/default.page#panel2-3
Royal Mail:https://personal.help.royalmail.com/app/contact
All orders are typically shipped the same day the order is placed, or the following business day.
Orders placed during the weekends or holidays will be shipped the next open business day.
Pets-Megastore is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.