Terms & Conditions

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pets-Megastore relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Pets-Megastore or ‘us’ or ‘we’ refers to the owner of this website.

Our ABN is 46 486 876 899. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• The use of spiders, robots, scrapers or any other automated way of harvesting content from this website is strictly prohibited.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
• It is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law where you are. We make no representation or warranty in this regard. All local taxes, customs duties and other government fees and charges imposed on any products you purchase are solely your responsibility.
• You agree to be bound by all of the policies listed on this site.

International Policy.

The Pets-Megastore website contains product information that may or may not be applicable to other countries, and may be listed under different trademarks or administered for sale with different indications, dosages and restrictions within different regions of the world. Pets-Megastore websites may link to operating affiliates and subsidiaries located outside those countries. Those websites may contain information applicable only to that country or region and such information should not be construed as a promotion or solicitation for any product or for the use of any product that is not authorized by the laws and regulations of that country. Pets-Megastore reserves the right to refuse shipping and to cancel the orders where the supply of those items purchased may infringe upon laws or regulations of the destination country, and/or where supply is prohibited to those countries under Australian regulations.

Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Pets-Megastore. Please check with your local authorities prior to purchase. Any orders unclaimed and sent back to Pets-Megastore will forfeit the initial postage fee and any refund given will be less fees, duties or taxes incurred in reclaiming the order from the carrier.

Any warranties, guarantees, return shipping guarantees, promotions or otherwise do not apply to international orders.

Attention Customers of EU member states.

Please be advised that from 1 July 2021, the EU have introduced reforms to the value-added tax (VAT) These changes include the removal of the €22 VAT-free threshold. All items from €0-150 will have VAT, customs clearance fees applied. Orders over €150 VAT and Fees remain the same upon customs clearance. These additional fees and VAT will be payable by the customer/receiver before your parcel can be cleared from customs. You will be notified by your local customs that you have an International parcel awaiting clearance. Goods cannot be sent direct to customers until the VAT has been collected. This may add delivery delays due to customs processing.

Please be advised that this is not an extra charge from Pets-Megastore and that the VAT payable is the responsibility of the customer/receiver upon your parcel being cleared from customs. In the event of any parcels being returned to Pets-Megastore due to non payment of VAT a refund will be applied upon receipt for the product only, shipping costs are not refundable.

If you have any questions or require further information please feel free to contact us at help@pets-megastore.com.au

Disclaimer for use of Site.

By using this site you agree that doing so is at your own risk. In no event will Pets-Megastore, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition Pets-Megastore do not make any warranty as to the results that may be attained from the use of the site, or use of the information or products provided through the site.

Further Pets-Megastore can not be held responsible for the accuracy, copyright compliance, legality or decency of material contained in third-party sites.

You agree to indemnify and hold Pets-Megastore, and our directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by you or any third party due to or arising out of the content you submit, post to or transmit through the site, your use of the site, your connection to the site, your violation of the Terms of Use, or your violation of any rights of another. 

We use Australia Post International shipping services that have a 15-35 business day delivery time once the order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.  

We use Australia Post International Services for the following countries:

*Canada, China, Denmark, France, Germany, Hong Kong, Ireland, Malaysia, Malta, Netherlands, Poland, Singapore, South Korea, Spain, UK, USA

Standard International shipping may not require a signature upon delivery.

Express Internatioanl and DHL may require a sugnature upon delivery.

Payments.

Goods may be paid for, using Master Card, Visa Card, Australian Bankcard and American Express or by using a PayPal account.  

Transaction currency is in Australian Dollars. You may be required to pay additional fees by your credit card company for currency exchange and coversion.
Please note: The website displays the current exchange rate at the time of placing your order. Some banks or credit providers may convert the charge at a higher or lower rate than being displayed. This may reflect a difference in price than displayed on your invoice/ bank statement. Unfortunately, we can not accept cheques or money orders etc. as they incur high bank fees.

PayPal is free to use and by using PayPal we can accept all major credit cards including Discover cards, debit cards, bank transfers, and PayPal payments hassle-free.

Deliveries.

Orders are sent airmail via Australia Post, once payment has been completed.

Most orders are dispatched within 24 hours of ordering.

If for some reason we are unable to dispatch your order within 48 hours Pets-Megastore will contact you.

Orders placed during the weekends or holidays will be shipped the next open business day. Pets-Megastore is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

If your order fails to arrive or is damaged, the following conditions apply:

• Orders which fail to arrive within 7 to 25 working days will be followed up with the postal services to locate your parcel.
• These enquiries must be made inside 30 days of date of invoice.
• Due to postal service tracking restrictions, orders older than 35 days from date of invoice may be unable to be tracked.
• The customer is also responsible for making every effort to recover the goods.
• Orders rejected by customs and returned to us will be refunded to your credit card.
• If for some reason the order has been damaged in transit, and the product rendered unusable the damaged items will be replaced.

In the event that an item ordered cannot be supplied.

We shall send you an e-mail notifying you that the product is out of stock and provide an ETA for delivery. A suitable alternative of the same value may be offered or we will credit your account using the same method by which payment was made.

If your order is found to be defective.

• Please contact us by email or telephone and arrange to return the goods to Pets-Megastore.
• Any such claims must be made within 30 working days of receipt of products from the invoice date.
• Refunds will not be given unless we are unable to supply the same goods in exchange.
• Any freight costs incurred are not refundable and are the responsibility of the customer.

Cancellations.

We begin processing orders immediately after they are placed to provide you with the fastest and best service possible. If you decide to cancel your order, please email us immediately. Orders cancelled after they have already been processed and packed for shipment are subject to a 10% cancellation fee. Once an order has been shipped, it becomes a return order, please contact Pets-Megastore for further assistance.

Return Policy.

What can be returned?

For products that are faulty, damaged or not as described, please contact Pets-Megastore for assistance.

What if the wrong size or product has been ordered?

All returns are at the discretion of Pets-Megastore based on the product. Where possible, Pets-Megastore will allow the customer to return the product at their expense. To qualify for a refund, all items must be in undamaged, unopened, in original resaleable condition.

When do items need to be returned by?

Within 30 days of order being recevied, as per invoice date.

How and where do items need to be returned to?

Please return items to:

36 Aberdeen Street, Geelong West, Victoria, 3218, Australia.

For further assistance, please contact Pets-Megastore on help@pets-megastore.com.au

Shipping for returns?

Original shipping rates paid by the customer are not refundable.

Refunds for returns?

Customers will be refunded for the returned product if conditions on returns are met. A restocking fee of 10% may apply for refunds or exchanges.

Packing materials?

All items need to be in original packaging for returns to be accepted.

General Disclaimer.

Pets-Megastore is a registered Australian business. Pet products supplied by Pets-Megastore are registered with the Australian Pesticides and Veterinary Medicines Authority (APVMA) and are available for purchase in Australia without prescription, unless clearly noted “For Export Only”.

Regulatory requirements differ between countries. The products supplied by Pets-Megastore may not be approved for sale in your country by the relevant regulatory authorities or may not be approved for sale in their Australian packaging. While the products supplied by Pets-Megastore may be supplied in Australia without prescription, a prescription may be required in your country. Pets-Megastore recommends that you check with the regulatory authorities in your country and/or your vet if you have any queries and to ensure that it is legal for you to purchase our products.

We sell Australian registered product labelled in kilograms and registered trademarks. Please note: It is possible that any animal may experience an adverse reaction to a particular product. Pets-Megastore recommends that you consult a veterinary surgeon before using products purchased from this company.

Note: not all products have had their claims tested or are registered in all countries, the claims or product registrations relate to the country of origin only. These products are Australian, they are sold within Australia and are subject to Australian law. Some packaging and labelling may differ from that in other countries. Pets-Megastore recommends you check with local authorities if you are unsure about any product.

Typographical Errors.

In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Pets-Megastore shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Pets-Megastore shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 

If your credit card has already been charged for the purchase and your order is cancelled Pets-Megastore shall immediately issue a refund to your credit card account in the amount of the incorrect price. 

Applicable Law.

As far as legally possible this Agreement, its terms and conditions and the use of www.pets-megastore.com.au shall be governed by the laws in existence from time to time in Australia. Any claim relating to www.pets-megastore.com.au the services provided through www.pets-megastore.com.au or the content shall be governed by the laws of the state of Victoria and you agree to submit to having the matter dealt with in a court in Melbourne in the state of Victoria, Australia.

Copyright/Trademark Notice.

This website is created and supported by Pets-Megastore personnel and third-party solution providers. The contents of this website including without limitation all editorial materials, informational text photographs, illustrations, artwork and other graphic materials, music and names, logos and trademarks, are the property of Pets-Megastore or licensors and are protected under applicable copyright and trademark laws. Pets-Megastore gives you permission to copy documents published on this website for noncommercial purposes only, provided that all copies retain copyright and proprietary notice clauses. The further copying, redistribution or publication of any part of this website is prohibited. The names Pets-Megastore and the Pets-Megastore logos are copyright. Pets-Megastore actively enforces its intellectual property rights to the fullest extent of the law.

No Guarantee or Warranty.

Pets-Megastore understands the need to accurately provide information about its products and services to its website viewers. Pets-Megastore will use reasonable efforts to include accurate, complete and up-to-date information on this website. Pets-Megastore makes no warranties or representations as to its accuracy, completeness or frequency that it is updated. All users agree that they access the website at their own risk and information and materials on this website may be incomplete, inaccurate, out-of-date or may not meet your needs and requirements.

This website is provided on an "AS IS" basis and on an "AS AVAILABLE" basis. PETS-MEGASTORE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WITH RESPECT TO THIS WEBSITE OR ITS CONTENTS AND DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, CREATED BY LAW, CONTRACT OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT. IN NO EVENT SHALLPETS-MEGASTORE, ITS AFFILIATES, THEIR RESPECTIVE DIRECTORS, EMPLOYERS, SHAREHOLDERS, OR OTHER REPESENTATIVES BE LIABLE FOR ANY DAMAGES OF ANY KIND OR NATURE, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL (INCLUDING LOSS OF PROFIT), CONSEQUENTIAL OR INCIDENTIAL DAMAGES ARISING FROM, OR IN CONNECTION WITH: THE EXISTENCE, ACCESS TO, USE OF OR INABILITY TO USE THIS WEBSITE; OR FROM ANY MATERIALS, INFORMATION, QUALIFICATION OR RECOMMENDATIONS APPEARING ON THIS WEBSITE , REGARDLESS OF WHETHER PETS-MEGASTORE HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION INCLUDES DAMAGE OR DAMAGE DUE TO YOUR COMPUTER EQUIPMENT OR FOR ANY VIRUSES THAT MAY INFECT YOUR HARDWARE OR SOFTWARE. IN ADDITION, PETS-MEGASTORE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT.

Website Information.

Pets-Megastore provides information within this website which is intended to provided general information about Pets-Megastore pharmaceuticals and its products only. It is not intended to replace medical advice, medical visits or recommendations from health care professionals. It is important to follow your veterinarians advice in addressing your animal health care needs. Information on this website concerning products approved for marketing is subject to the full prescribing information for such products.

PLEASE CHECK WITH YOUR VET OR HEALTH CARE PROFESSIONAL PRIOR TO TAKING ANY MEDICATIONS DISCUSSED WITHIN THIS WEBSITE.